Frequently Asked Questions

Installed J2Store. But when I go to J2Store in Joomla Administrator area, I get a white screen

J2Store needs cURL enabled in your PHP. You should contact your hosting provider to enable cURL library for you.

What to do after installing J2Store ?

Login to Joomla administrator. Go to Components->J2Store On the top right corner, you will find Options

a. In Cart settings, see that the option Disable add to cart button totally? is set to NO. b. In Currency settings, enter the Currency Symbol, Currency Code (Three digit ISO code like USD). c. Fill the Menu Item ID (Other settings Tab) – This is important as it will be helpful in controlling the display of your modules in the Show Cart, Checkout and Payment Pages. Set this to a higher number if you are facing issues.

How to add products in J2Store?

J2Store integrates with Article Manager. When you create articles, you can see the J2Store Cart block on the right hand side (among the sliders). If you dont see, go to Article Manager. Click the Options button on the top right corner. Under the Editing Layout tab, set the Show Article Options to Yes.

In J2Store block, you have the option to enter price and set attributes, attribute options and choose tax profile, add files.

Add to cart button not working?

Two reasons.

1. Your site might have Javascript conflicts. J2Store uses the default Mootools library. Sometimes, if other libraries are present (like jQuery), it may lead to conflicts. Use the Firebug extension for Firefox to check if your site has Javascript conflicts.

2. Other extensions you use in your site might have Javascript errors.

Add to cart button working but no products added to cart.

Two reasons 1. Do a re-install of J2Store. If it still does not fix the problem, go to phpMyadmin from your Cpanel and check for a table ending with the name '_j2store_mycart. If it is there, then, 2. JSON library might not be enabled in your site. Contact your hosting provider to enable it.

I want to change the add to cart layout

You can do a template override for the file addtocart.php found in /components/com_j2store/views/checkout/tmpl/ folder. Read more here to learn about template override : http://docs.joomla.org/How_to_override_the_output_from_the_Joomla!_core

In the Cart Pop Up/Show Cart area, the remove button is not working.

It might be due to Javascript conflict. Refer the FAQ 4.

How to disable billing address fields?

Login to Joomla Administrator. Go to Component->J2Store Open the options/parameters

Set the Enable billing address fields to No (In Joomla 2.5, it is found under the Cart settings tab)

Where to set up Terms and Conditions ?

Create an Article and enter all the terms and conditions there. Then Note down its ID.

Login to Joomla Administrator. Go to Component->J2Store Open the options Under the Other settings tab, enter the ID in the param Joomla article Id of Terms and Conditions

I dont see Add to cart button though I entered the price and configured the J2Store options.

Check the price you entered. It should be a whole number like 10 or 10.00. You should not enter currency symbol like $10. You should NOT use any other characters like comma (like 10,00).

If you want to show the currency in your country format, you can set it that in the J2Store options in Joomla administrator area. The J2Store will automatically process your currency format.

While making payment, Paypal says 'Some Parameters missing”

Follow the steps in FAQ 2.

Administrator is not getting the invoice to his email.

Go to J2Store in Joomla administrator area and click the options. Under the Shop Settings tab, you can set the admin email

Could not translate some lines in J2Store.

Just add the line at the end of language file like:

THE TEXT YOU WANT TO TRANSLATE=”Your translation”

The first part should be in Capital letters.

NOTE: For English language, the files are located in

J2Store Component language file: /language/en-GB/en-GB.com_j2store.ini

J2Store Administrator Component language file: administrator/language/en-GB/en-GB.com_j2store.ini J2Store Payment Plugin Language file (Example: Offline Payment): /administrator/language/en-GB/en-GB.plg_J2store_payment_offline.ini

Some lines like those displayed during the selection of Payment option comes from the payment plugin's language file.

Upon order, I did not get any download link

If you use J2Store to sell digital goods, you will not get a download link. Instead, the files are made available in a download section. To create a download section, create a new Menu. Chose the Menu Type as J2Store->Downloads. If the order is confirmed, the buyer will be able to download the files from this section.

I get this error when trying to add / access J2Store: "Notice: Trying to get property of non-object in /home/edakov/public_html/administrator/components/com_j2store/library/prices.php on line 65". What do to?

This is just a notice. It is not an error. Login to Joomla administrator. Go to Global Configuration. Under Server tab, set the Error reporting to None.

== I dont see J2Store prices block. I get this error 'Error message: JDatabaseMySQL::query: 1064...' How to fix this ? ==

Since J2Store is integrated with Article Manager, we used the option to Article Options to insert the J2Store block. So Go to administrator area and Article Manager.

Choose options in top right corner Under Editing Layout Tab, Set the Show Article Options to Yes and save.

Do you have further questions

Post questions in the support forum. Please allows us 24 hours to reply to your questions. Most of the time, we will answer within 24 hours. Due to time differences, there might be a few hours delays.

While posting questions, always mention the venrsion of your Joomla installation, J2Store version