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How to create an FTP account and super user account in Joomla

Sometimes, at support, we require access to the site’s backend and/ or the FTP details. Here is how you could create a super user account and a FTP account in your Joomla site:

Creating a FTP account: To create an FTP account on your site, please follow the below instructions: FTP account
Creating a super user account: Here is a video tutorial on how to create a super user account:

IP to be whitelisted: Please make sure that you have the following location and IP whitelisted:

Location: India IP address: