Example:The terms cross-sell and upsell are often used interchangeably because, let’s face it, this gets confusing. Say the customer is viewing a Laptop with 2GB/500GB for $500.4GB/500GB-> $550 - Upsell, same product family, more expensive4GB/1TB -> $700 - Upsell, same product family, more expensiveLaptop Bag -> $25 - Cross sell, related product, additional sell